Description
Please create a Feasible Study based on the information below:
Project Name: Handlery Union Square Hotel Online Reservation System
Business Need :
To reduce delays in reservation and cut in commissions by implementing an interactive online hotel reservation system from independent foreign tour companies.
Functionality :
On hotel reservation web page, customers will be able to
- Look up hotel rooms and prices
- Look for promotions and discounts
- Add amenities to the booking
- Receive confirmation letter along with the booking number
- Modify and cancel booking within the grace period.
- Upgrade their room based on availability
- Register to the system.
Expected Value :
Tangible :
- Reduction of revenue loss and commissions : $ 95,000
- Cost saving from staffing : 50,000
Intangible :
- Direct Marketing (loyalty program, VIP guest status, email, discount vouchers for hotel amenities)
- Knowledge of customer preference
- Statistics of guest flow from different countries on different seasons.
- Information on marketing techniques to attract more customers.
Special issues or Constraints
- Track Fake Credit Card
- Keep the personal details of guests secure
- Prohibit leakage of credit card details